Terms of Service

1. About these Terms

These Terms of Service govern your access to and use of the Oura Marketing website and your communications with us. They also provide general terms for our services unless a proposal, statement of work, order form, client agreement or other signed document states otherwise.

“Oura Marketing”, “we”, “us” and “our” refer to the Oura Marketing brand and the team responsible for operating this website and providing the services described here.

By using this website, submitting an enquiry or requesting information, you agree to these Terms. If you do not agree, do not use the website. If you use the website on behalf of a company, you confirm that you are authorized to act for that company.

2. Our services

Oura Marketing provides digital marketing, marketplace-management and managed advertising services. Depending on the agreed scope, services may include Amazon Ads audits, campaign planning, Sponsored Products, Sponsored Brands, Sponsored Display, keyword and product targeting, bid and budget optimization, performance reporting, listing optimization, A+ Content direction, Brand Store support and related consultancy.

Website descriptions are general information, not a binding offer. The exact deliverables, markets, timing, fees, dependencies, account access and responsibilities for a client engagement will be set out in a written proposal or agreement. If that signed agreement conflicts with these website Terms, the signed agreement takes priority for that engagement.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering into an agreement to use our services. If you represent a business, advertiser, seller or account owner, you confirm that you have authority to provide instructions, grant access and approve advertising activity on its behalf.

4. Enquiries, audits and proposals

Submitting a website form or requesting an audit does not create a client relationship or require us to accept an engagement. Any initial observations are preliminary and may depend on the accuracy and completeness of the information provided. A client relationship begins only when the parties agree the scope and applicable commercial terms in writing.

5. Client responsibilities

Clients are responsible for:

• providing complete, accurate and timely information, instructions and approvals;
• ensuring they have the rights and authority to use all accounts, brands, product listings, content, trademarks, images and data supplied to us;
• maintaining valid Amazon advertiser, seller, vendor or other relevant platform accounts;
• granting and revoking access through approved platform authorization methods;
• reviewing budgets, campaign proposals, creative material and material account changes where approval is required;
• maintaining adequate inventory, lawful product listings, accurate product claims, appropriate pricing and platform compliance;
• paying advertising spend and platform charges directly unless a written agreement expressly states otherwise;
• notifying us promptly of account restrictions, product changes, stock issues, legal claims, security incidents or other circumstances that may affect the service; and
• complying with applicable laws, Amazon policies and the rules of every relevant marketplace and advertising platform.

6. Account access and authorization

Clients must provide access through Amazon’s or the relevant platform’s approved permission and authorization methods. We do not require a client’s personal Amazon password and clients must not send passwords, one-time codes or other secret authentication information to us.

We will act only within the access and authority granted for the agreed service. The client remains the owner and controller of its advertising and marketplace accounts. The client may revoke access, subject to outstanding contractual obligations and the practical effect on service delivery.

7. Third-party platforms

Amazon and other third-party platforms are independent from Oura Marketing. Their services, interfaces, APIs, algorithms, eligibility rules, advertising products, reporting, account decisions and policies may change, become unavailable or contain errors. We do not control those platforms and are not responsible for their acts, omissions, outages, suspensions, data discrepancies or policy decisions.

Oura Marketing is not Amazon, is not endorsed by Amazon, and must not be described as an official or verified Amazon Ads partner unless and until Amazon has granted the applicable status and authorized its use.

8. Advertising budgets and charges

Advertising budgets and media spend are separate from Oura Marketing’s service fees unless expressly included in a signed agreement. The client is responsible for approving budgets, maintaining valid payment methods and paying platform charges. Campaign spending may fluctuate because of auctions, competition, traffic, attribution adjustments, platform settings and timing.

We will use reasonable care when implementing approved budgets and settings, but no system can guarantee exact daily spend or prevent every instance of overspend, underspend, delayed reporting or platform error. The client should promptly review material budget concerns and notify us.

9. Fees and payment

Fees, currencies, taxes, invoicing dates, payment terms, deposits, renewal arrangements and cancellation terms will be specified in the applicable proposal or client agreement. Unless stated otherwise, third-party costs, advertising spend, production expenses, travel and external software costs are not included.

Late or unpaid amounts may result in suspension of work or account activity after reasonable notice, subject to the applicable agreement and law. The client remains responsible for approved work completed and non-cancellable third-party commitments incurred before suspension or termination.

10. No guarantee of advertising results

Advertising and marketplace performance depends on factors beyond our control, including product demand, price, inventory, reviews, competition, Buy Box status, listing quality, seasonality, marketplace changes and client decisions. Historical performance, forecasts, sample dashboards and recommendations are not guarantees of future revenue, sales, ROAS, ACOS, ranking or profitability.

We will provide the agreed services with reasonable professional care, but we do not guarantee any particular business result, campaign approval, account status, advertising placement or platform eligibility.

11. Intellectual property

Oura Marketing retains ownership of its pre-existing materials, methodologies, templates, processes, know-how, tools and general skills. The client retains ownership of materials, trademarks, product information and data it provides.

Ownership and usage rights for campaign assets, reports, strategies, copy, designs and other deliverables created for a client will be governed by the applicable written agreement. Unless otherwise agreed, no rights transfer until the relevant invoices are paid in full. Each party may use the other party’s name, logo or marks only with permission or as required to deliver the authorized service.

12. Confidentiality

Each party should protect non-public commercial, technical, financial, campaign and account information received from the other and use it only for the relevant engagement. Confidentiality obligations do not apply to information that is lawfully public, already known without restriction, independently developed or lawfully received from another source. Disclosure may be made where legally required, where permitted after reasonable notice.

13. Privacy and data protection

Our handling of website personal data is described in our Privacy Policy. Where we process personal data or advertising data on behalf of a client, the applicable client agreement, data-processing terms, platform requirements and law will apply. Clients must not instruct us to collect, use or disclose data unlawfully.

14. Acceptable use

You must not use our website or services to:

• break the law or violate another person’s rights;
• promote prohibited, counterfeit, unsafe, infringing or misleading products or claims;
• gain unauthorized access to an account, system, credential or data set;
• upload malicious code or interfere with website, platform or service operation;
• misrepresent your identity, authority, business, products or relationship with Amazon or Oura Marketing;
• scrape, copy or exploit website content in a manner that violates applicable rights or law; or
• instruct us to violate Amazon policies or another platform’s rules.

15. Website content and availability

We aim to keep website information accurate and current, but content is provided for general information and may contain errors or become outdated. We may change, suspend or withdraw website content or functionality without notice. We do not promise that the website will always be available, uninterrupted, secure or free from defects.

16. Third-party links

Links to Amazon or other third-party websites are provided for convenience. We do not control and are not responsible for their content, availability, privacy practices or terms. A link does not imply endorsement or partnership.

17. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded. To the maximum extent permitted by applicable law, Oura Marketing will not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, business opportunity, goodwill or data, arising from website use or circumstances outside our reasonable control.

Any service-specific liability limits will be stated in the applicable client agreement. If no signed client agreement applies, Oura Marketing’s aggregate liability relating to a paid service will not exceed the service fees actually paid to Oura Marketing for the affected service during the three months immediately preceding the event giving rise to the claim, to the extent such a limit is enforceable under applicable law.

18. Indemnity

To the extent permitted by law, you are responsible for losses, claims and reasonable costs arising from materials, instructions, product claims or account access you provide in violation of law, platform rules or third-party rights. This provision does not apply to the extent a loss was caused by Oura Marketing’s own breach, negligence or wilful misconduct.

19. Suspension and termination

We may suspend or decline website access or services where reasonably necessary to address non-payment, unlawful instructions, platform violations, security concerns, abuse, material breach or risk to a client, third party or Oura Marketing. Service termination rights, notice periods, handover obligations and final fees will be governed by the applicable agreement.

20. Events outside reasonable control

Neither party will be responsible for delay or failure caused by events outside its reasonable control, including platform outages, government action, internet or utility failure, cyber incidents not caused by a failure to use reasonable safeguards, natural disasters, conflict, labour disruption or supplier failure. The affected party should take reasonable steps to reduce the impact.

21. Governing law and disputes

These Terms are governed by the laws that apply to the relevant engagement, without prejudice to any mandatory consumer, privacy or data-protection rights. The appropriate courts or dispute-resolution forum will have jurisdiction unless the parties agree another lawful dispute-resolution method in writing.

22. Changes and severability

We may update these Terms from time to time by publishing a revised version and effective date. If any provision is held invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision is not a waiver of that provision.